Refund policy

At ZIAB, we want our customers to be satisfied with their purchase. If you face any issue with your order, you may request a return or refund according to the policy below.

Return Eligibility

• Products can be returned within 3 days of delivery.

• The item must be unused, unwashed, and in its original condition with tags attached.

• Returns are accepted only if the item is damaged, defective, or incorrect.

Exchange Policy

• We offer exchange in case of size issues or damaged products.

• Exchange requests must be made within 3 days after receiving the order.

Refund Method

If your return request is approved, the refund will be issued through one of the following methods:

• Bank Transfer to your provided bank account

• Store Credit for future purchases

• EasyPaisa / JazzCash transfer

Refunds are usually processed within 5–7 working days after the returned item is received and inspected.

Non-Refundable Items

• Products purchased on special discounts or sale may not be eligible for refund.

• Items that have been used, washed, or damaged by the customer cannot be refunded.

How to Request a Return or Refund

1. Contact our support team via WhatsApp.

2. Provide your order number and product photos.

3. Our team will review your request and guide you through the return process